Billing, Trials & Refunds

• The trial gives you 14 days of the Silver plan with 100 credits, which is up to 50 Photoshoots.
• A card is required to start, and you pay $0 that day.
• We email you a reminder 3 days before the trial ends.
• There is one trial per account.

When the 14-day trial ends, you are charged $29 for your first month of Silver unless you have cancelled. If you cancel during the trial, you are never charged.

Plans renew every month on your billing date until you cancel. Credit packs are charged once, when you buy them.

Payments are processed by Whop. Your bank may add its own currency or card fees, and taxes may apply depending on where you are.

• A Photoshoot uses 2 to 12 credits and creating an AI model uses 8 credits. The studio shows the cost of each action before you generate.
• Plan credits refresh on your billing date and do not roll over.
• Credits from one-time packs do not expire while your account is open.
• New free accounts get 10 one-time credits, up to 5 Photoshoots. These do not refill.
• If a generation fails, the credits it used are returned to your balance.

Cancel at any time in Settings → Subscription in the studio, or through your Whop account.

• During the trial: the trial ends straight away and you are never charged.
• On a paid plan: you keep your plan and credits until the end of the period you paid for. No further charges are made.

Deleting your Modelfy account does not always cancel a subscription, so please cancel first.

You can upgrade at any time, and your new plan starts straight away.

If a renewal payment fails, we will email you. You can update your payment details through Whop. Your paid access may end if the payment cannot be completed.

Credits are used to run paid AI generation straight away, so payments are generally not refundable once credits have been used. If something went wrong, email us within 14 days of the charge and we will review it. We will refund you when:

• You were charged twice for the same thing.
• You were charged after you had cancelled.
• A technical problem on our side stopped you from using what you paid for, and we could not fix it.

We also look at other requests case by case, including renewals you forgot to cancel where the credits are unused. Approved refunds go back to your original payment method, and your bank may take several days to show them. Refunded credits are removed from your balance.

Nothing in this policy limits any refund or cancellation rights you have under the law where you live.

Please email us before contacting your bank, as we can usually sort it out faster. Include the email on your account and, if you have it, the Whop receipt. Accounts with open chargebacks may be paused while the bank reviews them.

For anything about billing, email [email protected]. These billing terms form part of our Terms of Service.